Our market-leading solutions use the best in talent, tech, training, quality, compliance and self-audit to significantly boost your collections revenues.
Our healthcare-focused operating environment ensures the necessary flexibility and sensitivity to deliver excellent customer satisfaction scores.
Our advanced analytics produce actionable insights into your customers' behaviour, while our RPA technology streamlines and consolidates your business processes.
We offer scalable, flexible delivery models with a judicious mix of on-shore and off-shore resources, allowing us to design the optimal solution for your needs.
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We serve a wide variety of healthcare providers – hospitals, physician groups, large national healthcare systems, small rural hospitals, and government facilities.
Through advanced scoring technology, we predict a patient’s propensity to resolve their account, and prioritize accounts based on demographics and collectability.
Our solutions are custom-tailored to our clients, and with 60+ years of experience in US healthcare, we know the industry inside and out.
We work with leading healthcare plans across the United States to assist in the resolution of the following common account receivable problems facing healthcare insurers:
"We have chosen One Advantage as our exclusive collections services partner because of their exemplary customer service and strategic insight. One Advantage takes a proactive approach managing our patients and their experience which helps them to provide optimal recovery dollars on our accounts. Their active outreach, communication and forward thinking sets them apart from the competition."
Julie Phillips, Executive Director of Revenue Cycle, Beacon Health System
One Advantage has a dedicated Compliance & Quality Assurance department responsible for daily monitoring of all state and federal regulations and legislation impacting collections for the Healthcare marketplace.
We are one of the founding members of the “Customer Relations Consortium” that works closely with the CFPB and other regulatory bodies at the state and federal level to share best practices for the collection industry and communicate with these same bodies on proposed and needed changes.
One Advantage provides US healthcare payers and providers with comprehensive collections services designed to ensure smooth flow and performance excellence from start to finish. Our solutions are designed to reduce bad debt, improve cash flow and create value for our clients nationwide.
One Advantage is a Firstsource company. This partnership gives us access to leading technologies in AI, advanced analytics, robotic process automation, workflow management and more to ensure you stay ahead of the curve.
Over the years, we've established an unsurpassed reputation in the healthcare industry for meeting and exceeding our client’s expectations. We enter into every client relationship with the goal of creating a long-term partnership.
Vice President, Healthcare
A member of the Firstsource team since 2001, Michele is a Certified Revenue Cycle Representative with more than 40 years of revenue cycle experience. She leads self-pay operations across both early out and bad debt collections, executing business strategies that drive strong outcomes and operational excellence.
Michele has deep expertise in developing digital solutions that enhance patient experience, as well as managing and growing client relationships to ensure long-term success.
Regional Vice President
A member of the Firstsource team since 2001, Manny has more than 23 years of experience in the credit and collections industry. He is responsible for the management of collection services for self pay and all bad debt inventories in One Advantage’s Miami, Florida service center.
Manny has significant expertise establishing workflows for new portfolios of business based on client specifications and expectations, as well as creating custom reports to meet the client’s needs.
OneAdvantage is a people-centric company and a great place to work, built around a core of professionalism, meritocracy and innovation. At OneAdvantage, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.
OneAdvantage provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
One Advantage does NOT ask for payments, checks, or advance deposits as part of the recruitment process. One Advantage does NOT ask you to buy equipment during the employment offer process. One Advantage does NOT ask applicants to share personal financial or bank information during the job interview or offer process. Read More...
